Our top priority is to protect the health and safety of our customers and Partners during this difficult time. We continue to follow CDC recommended guidelines and are adapting to the ever-changing recommendations while balancing the needs of our customers and employees. As the CDC and state government update their guidelines and mandates, we will continue to update our policies and procedures.
Here’s how we’re working hard to keep our Partners and customers safe:
Masks and Glove Use
Partners: In accordance with Governor Cuomo’s Executive Order 202.16, all businesses are required to provide a cloth or surgical face mask to employees who work directly with the public. All employees are required to wear the face coverings when in direct contact with members of the public, except where doing so would inhibit or otherwise impair the employee’s health (Effective: 4/15/20 at 8 pm)
Customers: In accordance with Governor Cuomo’s Executive Order 202.17, any individual over the age of 2 that is able to medically tolerate a face covering shall be required to cover their face with a mask or cloth face covering if they are unable to maintain a social distance of 6 ft between other people. (Effective: 4/17/20 at 8 pm)
In compliance with both of Governor Cuomo’s Executive Orders regarding masks, we provide and require all of our shop Partners to wear masks as of in each of our 336 shops across New York and Vermont. We also require our customers to wear masks in our shops if they are unable to maintain a social distance of 6 ft between other people.
Please note: We are taking every precaution to ensure safety and sanitation, the executive order mandates everyone wear masks in the shop; however, it is the individual customer’s responsibility to comply. We have educated our customers about the Executive Order with signage on our door and our Partners are offering gentle reminders for mask compliance.
In regards to gloves, we have always supplied all of our shops with gloves and will continue to do so.
As a precaution to help prevent the spread of COVID-19, we have installed plexiglass barriers that will separate customers from cashiers at each register.
All shops are offering hand sanitizer for customer use.
Our Partners are required to consistently wash their hands. They are routinely sanitizing food prep and customer area surfaces. Pin pads, door handles, coffee pot handles and high touch areas are being sanitized regularly by Partners and district staff maintenance teams.
Stickers have been placed on the floors to encourage social distancing and encourage customers to keep a 6 ft distance between one another.
We do not allow congregating in our shops and have signs posted to enforce customer social distancing. Our partners are doing their best to limit shop traffic and enforce 6 ft. distancing between customers and our seating areas have been closed.
Coffee/Food to Go
Our self serve crocks with hot food items and Make Your Own Hot Dog programs are available. If you prefer, our Partners will get your selections for you. Our coffee program has been adapted to meet the needs of our customers. We offer a full service coffee program in addition to our self-serve coffee program. Upon request, our Partners will pour your coffee and make it the way you like with sugar and cream. This service excludes refillable mugs. Our self-serve coffee station will remain open.
Please note that shop hours may change due to staffing or other issues. The website may not have the most accurate hours posted. If concerned, please call the shop to confirm their business hours. Thank you for your patience and understanding.
Shop Partners will Receive a Bonus
Thank you to our Partners in the shops for their hard work and dedication during this time. We are happy to report that all shop Partners will receive bonus pay to show our gratitude. As a team, they are providing essential food and fuel services during the COVID-19 crisis.
We thank our customers for their loyal patronage and our Partners for their dedication as we navigate through these uncertain times. It is our responsibility and our honor to remain open as an essential business. We will continue to provide essentials including gas and groceries during this time and remember – we are all in this together.